Returns

Initiating the Return Process:

Kindly be aware that we are a small, independently-operated business dedicated to crafting each item meticulously in limited quantities by hand. As a result, variations in color may occur, and it's anticipated that there may be slight scent deviations between batches. Your understanding of these unique, handmade qualities is truly appreciated.

All items are eligible for return within a 14 -day timeframe. To start the return process, kindly contact us at info@signaturearomastudio.co.uk.

It is essential that all products are returned in their original packaging, inclusive of any provided hardware. Please be aware that returns may be subject to shipping/delivery fees, and the associated costs will be your responsibility.

Handling a Damaged Product:

Despite our diligent efforts to safeguard our products through proper packaging, there are instances where shipping carriers mishandle packages, resulting in damage upon arrival.

If you receive a damaged product, please get in touch with us at info@signaturearomastudio.co.uk, and we will promptly arrange for a replacement.

Refund Procedures:

Upon receiving your return, we will commence the refund process within 3-5 business days. The duration for your refund to reach you depends on your original payment method:

• PayPal Refunds: Immediate
• Credit Card Refunds: Between 5-10 business days

Should you require any assistance or have further inquiries, please do not hesitate to reach out to us at info@signaturearomastudio.co.uk.